Return & Refund Policy

1. Policy Overview & Key Parameters

We believe in building total trust with our customers. This policy applies to all orders placed online at https://fuzzynori.com/. Below is a structured summary of our core return and refund conditions:

2. Eligibility Criteria for Returns

To qualify for a valid return and full refund within our 60-day window, items must meet specific criteria depending on their product category:

2.1 General Item Condition Requirements

• The return must be initiated within 60 calendar days calculated from the carrier's verified delivery date.
• Items must be unworn, unwashed, unaltered, and free from external odors (perfumes, detergents, smoke) or pet hair.
• Original hang tags, brand packaging, and protective sleeves must remain attached and intact.

2.2 Category-Specific Guidelines

• Bags: Dust bags, shoulder straps, protective plastic packaging around hardware, and brand cards must be returned complete without scratch marks.
• Tops & Bottoms: Must not display stretch marks, makeup smudges, deodorant stains, or washing machine wear.

3. How to Initiate a Return (Step-by-Step)

Returning an item at Fuzzynori is designed to be as effortless as possible. Please follow these simple steps to ensure swift handling:

4. Refund Processing & Disbursement (12-Day Guarantee)

We respect your time and financial trust. Once your return package arrives at our Stamford, CT facility, our processing team undergoes a brief verification procedure before releasing funds.

4.1 Refund Calculation & Transparency

Because Fuzzynori charges $0 restocking fees, you will receive a 100% refund of the full purchase price paid for all eligible returned items. If the return is due to our error (defective merchandise or incorrect item shipped), your original flat-rate shipping fee ($6.99) will also be completely refunded.

4.2 12-Day Disbursement Schedule

All approved refunds are submitted to your financial institution within 12 calendar days of parcel arrival at our warehouse. You will receive an automated email confirmation as soon as the credit is initiated.

5. Damaged, Defective, or Incorrect Deliveries

If you receive an item that is torn, damaged during transit, or completely different from what you ordered (wrong size/color/style for Tops, Bottoms, or Bags), we take immediate full responsibility.

• Report Window: Please contact us at support@fuzzynori.com within 7 days of receiving your package with clear photo proof.
• Zero Cost Solution: We will issue a pre-paid return shipping label immediately and offer your choice of an expedited replacement shipment or a 100% full refund within 12 days.

6. Exchanges and Order Cancellations

6.1 Product Exchanges

To ensure you receive your desired size or replacement item as quickly as possible, we execute exchanges via a quick return-and-reorder system. Simply submit a return for your original item following our standard 60-day process, and place a new order on https://fuzzynori.com/ at your convenience.

6.2 Order Cancellations

Orders may be canceled without penalty before 5:00 PM EST on the date of purchase (or prior to warehouse dispatch). If your order has already entered transit, please wait for delivery and initiate a standard 60-day return upon arrival.

7. Customer Support & Facility Address

Our dedicated team in Connecticut is here to make your returns seamless and stress-free. Reach out to us during active operating hours: